Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at josof6@live.no. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at josof6@live.no.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at josof6@live.no.

RETURN & REFUND POLICY

Last updated: September 1, 2026

At KYVANTA Fitness, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return in accordance with the conditions below.

1. 30-Day Return Policy

You have 30 days from the date you receive your order to request a return.

To be eligible for a return, the item must:

Be unused and unworn
Be in the same condition as when you received it
Have all original tags attached
Be returned in its original packaging where reasonably possible
Be accompanied by proof of purchase

Items that show signs of use, washing, damage, or wear beyond what is reasonably necessary to inspect the product may not be eligible for a return.

2. How to Request a Return

To request a return, contact us at:

josof6@live.no

Please do not send an item back before your return request has been approved and you have received the necessary return instructions.

Returns sent without prior approval may not be accepted.

3. Return Shipping

Unless otherwise required by applicable law, the customer is responsible for the cost of returning an item.

If the item is defective, damaged, incorrect, or otherwise covered by your statutory consumer rights, KYVANTA Fitness will handle the matter in accordance with applicable law.

4. Damaged, Defective or Incorrect Items

Please inspect your order after receiving it.

If you receive an incorrect, damaged, or defective item, please contact us as soon as reasonably possible and provide relevant information and, where appropriate, photographs of the issue.

We will assess the issue and provide an appropriate solution in accordance with applicable consumer protection laws.

5. Non-Returnable Items

Returns may not be accepted for items that have been used, worn, washed, damaged, or altered after delivery, except where the return or remedy is required by applicable law.

For hygiene reasons, certain items may also be excluded from returns where permitted by applicable law.

6. Exchanges

We do not guarantee direct exchanges.

If you wish to receive a different size, color, or product, you may be required to return the original item and place a new order.

Any return will remain subject to the applicable return conditions.

7. Right of Withdrawal in the European Union and EEA

If you are a consumer located in the European Union or European Economic Area (EEA), you generally have a statutory right to withdraw from your purchase within 14 days without giving a reason.

The withdrawal period normally begins when you, or a person you have designated other than the carrier, receives the goods.

When exercising the right of withdrawal, the goods should be returned in accordance with applicable law. You may inspect and handle the goods to the extent necessary to establish their nature, characteristics, and functioning. You may be responsible for any diminished value resulting from handling beyond what is necessary for such inspection.

The statutory right of withdrawal does not replace or limit any other mandatory consumer rights.

8. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will normally be issued to the original payment method.

Refund processing may take up to 10 business days after the refund has been approved, depending on your payment provider or financial institution.

Where applicable law requires a refund to be made within a specific period, the applicable statutory deadline will apply.

9. Refunds for Shipping Costs

Where a consumer exercises a statutory right of withdrawal, any refund of original delivery costs will be handled in accordance with applicable law.

Additional delivery costs resulting from choosing a more expensive shipping option than the standard delivery option may not be refundable where permitted by law.